Customer Support

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

This varies from model to model. You can add up to 16GB of ram.

This varies from model to model. The typicals connections available are:

- Audio HD
- HDMI / DVI / VGA
- Serial & Parallels ports
- Up to 10 USB ports
- eSata external port
- PS2

Please visit our Products section for details.

Yes, a CD/DVD will be included if you buy any Windows OS.

This only apply if you order your Mini PC with Windows.

This varies from model to model. The minimum weight is 3 pounds and up to 6 pounds.

For more details please go to our Products section and select the model you are interested in.

We list all information that the desktop comes with. If you do not see that feature listed, then it is not included. You can always add on accessories with USB.

Yes, all monitors have the same connection (VGA) or come with an adapter from DVI-VGA to connect to a desktop.

Some models are equipped with VGA, DVI and HDMI.

All products branded as Monix PC and purchased in the U.S. come with a 1 year limited warranty on parts and services. Monix PC products marked as "Refurbished" or "Open Box" have a limited warranty of 3 months.

All other electronic products or components not branded as Monix PC (Such as DVD burners, cables, motherboards, etc.) must be handled directly with the manufacturer.

All products can be returned within 30 days of the shipping date. Items should be returned in their original product packaging, sealed and in new condition. All accessories and components (if applicable) must be returned. All returns require an RMA (Return Merchandise Authorization) number. You must obtain a Return Merchandise Authorization number within the applicable Return Policy period. Monix PC will not accept returns without prior authorization and an RMA number.

In order to return items from a recent order, please follow the following steps:

1. Login to Your Account and go to “Order History”

2. On the right side of each order you will see a button called “R.M.A.”, click on this button. You will see a list of items that can be returned.

3. Select the items that you would like to return and select the reason for the return. Also, please give us a description of the issue you are having.

4. After you submit your R.M.A, please wait for the request to be approved.

5. Once approved, you will receive an E-mail with all the information for the return.

You can check the status of your R.M.A. by going into Your Account and selecting the option “R.M.A. History”.

RMA numbers will not be extended or reissued. Customers should prominently display the RMA number(s) on the shipping label of boxes containing the returned product(s).

A restocking fee of 10% may apply to products returned in their original box and new condition.

A restocking fee of 15% may apply to products not returned in their original box and new condition.

A restocking fee of 30% may apply to products returned without a proper or valid RMA number, or if the condition of the product is not suitable to resell it as "used".

Shipping charges are refunded only if the return result is our error.

Monix PC does not cross-ship any items.

All our mini computers are manufactured in the USA.

Monix PC charges sales tax only to orders shipped to the State of New Jersey, USA. Sales tax are calculated based upon the total price of your order, including shipping and handling cost.

For more information about New Jersey sales tax, please refer to www.state.nj.us/treasury/taxation/

Yes. Place your first order with your address information in NJ. Fill out and fax us the Tax-Exempt form with your information to (845) 215-5259. If you have any questions, please, do not hesitate to contact us at (209)-286-6649.

For more information about the Tax Exemption form in New Jersey, please refer to: http://www.state.nj.us/treasury/taxation/pdf/other_forms/sales/st3.pdf

Tax Information: Customers outside New Jersey State, USA will not be charged any taxes. Therefore, all customers in those locations do not need to fax any tax exemption form.

Customers in New Jersey State, please, place your first order as normal. Any taxes charged to your account will be refunded to your account. All orders placed after you sent the tax exemption form will be tax free.

You can go to the detail information page of each model. To do this you can go to "Products" on our website and click on the picture of the model you are interested in. Then go to the "Detailed" tab.

EQ5:
http://www.pc-minipc.com/product_details.asp?id_product=23
Dimensions: 200mm x 225mm x 80mm (7.8" x 8.8" x 3.2")

EQ6 & EQ6i:
http://www.pc-minipc.com/product_details.asp?id_product=24
Dimensions: 200mm x 225mm x 56mm (7.8" x 8.8" x 2.2")

E2012:
http://www.pc-minipc.com/product_details.asp?id_product=5
Dimensions: 230mm x 190mm x 60mm (9" x 7.5" x 2.4")

One:
http://www.pc-minipc.com/product_details.asp?id_product=1
Dimensions: 210mm x 200mm x 60mm (8.3" x 7.9" x 2.4")

E3002:
http://www.pc-minipc.com/product_details.asp?id_product=51
Dimensions: 190 mm x 215 x 60 mm (7.5" x 8.5" x 2.4")

MBox:
http://www.pc-minipc.com/product_details.asp?id_product=87
Dimensions: 12.20" x 10.40" x 3.90"

Yes! We currently offer shipping to more than 15 countries. Please check the list of countries:

Shipping Info

A CD Drivers Installation is included.

Optional: Windows 7 Home Premium or Professional (DVD). You need to order your Mini PC with the OS, otherwise, the PC will NOT include any OS.